UAE Pakistan Cargo • Since 2019
Refund & Cancellation Policy
How booking cancellations, refunds, and shipment-service issues are handled.
1. Refund eligibility
A refund may be considered if a paid booking is cancelled before pickup, processing, carrier booking, or cargo handover; if we cannot provide the agreed service; or if you have made an overpayment. Any refundable amount depends on the service stage and costs already incurred.
2. Cancellation before dispatch
Send a cancellation request as soon as possible with the booking reference, payer name, and payment proof. If pickup, processing, or a carrier commitment has not started, we will review the request and confirm the refundable amount. Non-recoverable payment, booking, documentation, collection, packing, handling, or carrier charges may be deducted.
3. After pickup or carrier handover
After cargo has been collected, packed, screened, warehoused, booked, loaded, or handed to an airline, shipping line, or partner, a full refund is generally not available. Where cancellation is possible, we may seek recovery from the relevant provider. Any amount returned may be reduced by non-refundable fees, storage, return freight, duties, taxes, and clearance costs.
4. Delay, loss, and damage
Delay, loss, and damage concerns are assessed as shipment claims, not automatic refunds. Tell us promptly and provide supporting evidence. Any remedy depends on the service terms, carrier conditions, declared value, and insurance arranged for the cargo.
5. Non-refundable situations
Refunds are not available for customer-caused incorrect information, prohibited or misdeclared goods, missing documents, customs refusal caused by the cargo, unpaid balances, abandoned cargo, or delays beyond our reasonable control. Duties, taxes, government fees, and carrier charges are refundable only if the relevant authority or provider returns them.
6. How to request a refund
Message WhatsApp +971 55 369 4802 with “Refund Request”, your booking reference, payer name, payment proof, reason, and contact number. We aim to acknowledge requests within 3 business days. Approved refunds are normally returned to the original payment method where possible; bank and provider processing times vary.